Skip to main content

Knowledge Base

The Documents area lets you manage the content an agent can retrieve while answering questions.

What you can do

  • Add documents from files
  • Add content from URLs
  • Add manual chunks
  • Search existing documents
  • Check training and indexing progress
  • Inspect chunks
  • Review discovered links for URL imports
  • Retrain a document
  • Configure auto-retrain when supported
  • Delete documents you no longer need

Document sources

SourceWhat it does
FilesUploads local files for processing
URLPulls content from one or more web pages
ChunksAdds manually prepared text blocks

Status labels you may see

StatusMeaning
ProgressThe document is being processed
ChunkingThe content is being split into smaller sections
TrainingThe system is preparing the document for retrieval
IndexingThe content is being stored for search
TrainedThe document is ready to be used by the agent
ErrorProcessing failed and needs review
tip

Use auto-retrain for sources that change over time, such as documentation pages or knowledge hubs updated on a schedule.