Conversations
The history area helps you review what happened across past chats with an agent.
What you can do
- Browse conversation history
- Filter by source
- Filter by date range
- Open a conversation detail view
- Inspect the message thread
- Show or hide technical details when they are available to your role
Conversation sources
| Source | Meaning |
|---|---|
| Playground | A chat started directly in the app |
| API / Integration | A request triggered through an integration or programmatic access |
| Telegram | A conversation coming from Telegram |
| A conversation coming from WhatsApp | |
| Scheduled | A conversation tied to a scheduled execution |
tip
Use source and date filters together when you need to isolate a specific channel or incident quickly.