Feedback
The Feedback area helps you review how users rate an agent's responses and conversations.
What you can do
- Browse feedback items
- Filter by all, positive, or negative feedback
- Filter by date range
- Scroll continuously to load older feedback
- Open a feedback detail page
- Review conversation context
- See whether feedback is positive, negative, or star-based
- Read additional user notes
- Train from feedback when that workflow is available
- Choose up to 30 feedback items for tuning reviews with sentiment filters, date filters, continuous scrolling, the option to hide already analyzed feedback, a filter for feedback with user comments, bulk selection for loaded feedback that has not been analyzed yet, and a clear-all selection action
- Review prompt tuning suggestions locally before applying them so approved prompt changes are merged together in one batch while preserving the existing system prompt structure
- Scroll continuously through tuning review history when an agent has many past reviews
- Reprocess a failed tuning review from scratch using the same scope and selected feedback
Types of feedback
| Type | Meaning |
|---|---|
| Message Feedback | Feedback attached to a specific response |
| Conversation Feedback | Feedback attached to the overall interaction |
| Positive / Negative | Binary sentiment |
| Stars | Rating-based feedback |
tip
Look at the conversation context before acting on a single rating. It helps you understand whether the issue came from the prompt, missing knowledge, or user expectations.